How ShowTech Is Helping Businesses Leave VPN Headaches Behind with Timus SASE
Because cybersecurity shouldn’t slow your business down.
At ShowTech Solutions, we’ve seen the same story play out countless times:
Small and midsized businesses want enterprise-grade protection, but they don’t want the cost, the complexity, or the constant interruptions that come with traditional VPNs and firewalls.
Our clients just want to work securely without thinking about security, remembering to “turn on” the VPN, or juggling multiple logins. But for years, legacy tools made that almost impossible. VPNs disconnected randomly, MFA codes frustrated users, and every helpdesk queue had one repeating theme: “I can’t connect.”
It wasn’t just inefficient. It was unsustainable. So, we decided to find something that could protect every user, on every device, anywhere, without slowing anyone down.
That’s where our partnership with Timus comes in. Together, we’re helping SMBs embrace modern, Always-On Zero Trust protection within a cloud-based Secure Access Service Edge (SASE) platform.
The Problem: VPN Fatigue and Mounting Support Tickets
Before adopting Timus, our team managed dozens of VPN-related issues every month. Clients often didn’t realize they weren’t connected, leaving their data exposed on unsecured Wi-Fi networks.
We had standardized on OpenVPN, but it lacked native MFA support and required manual configuration. To fill the gaps, we replaced some firewalls with SonicWall to check the MFA box, but it still wasn’t integrated with Microsoft 365, and the setup was cumbersome for users.
As Charles Love, ShowTech’s Director of Operations, explains:
“Our biggest line item across all our support tickets last year was VPN issues. People didn’t even know they weren’t on the VPN. With Timus, it’s just… always on. I open my laptop, and I’m connected. It’s magical, and it works.”
For SMBs and nonprofits — many of whom rely on volunteers or older staff — the simpler the experience, the safer the business. Complexity leads to mistakes, and in cybersecurity, mistakes cost dearly.
Why Traditional VPNs Just Don’t Work Anymore
The shift to remote and hybrid work has been a game-changer for productivity, and a nightmare for security.
Old-school VPNs were designed for a time when everyone worked from one office on company-issued devices. Today, users connect from coffee shops, airports, and shared networks on laptops and mobile devices.
That’s where the cracks show:
● Users often forget to connect to the VPN because they have to connect manually every time they log in.
- MFA prompts confuse or slow down non-technical users.
● VPN servers slow things down or drop connections entirely.
If that sounds familiar, it’s time to consider a modern alternative built for the cloud.
Finding the Right Fit: Always-On, Effortless Security
We first met Timus at an industry event, and to be honest, we didn’t expect much. But one demo changed our minds.
Timus SASE unified everything we’d been trying to patch together:
- Always-On, OS-Agnostic Agent — security activates automatically at startup.
- Native Microsoft 365 Integration — one login, one identity, zero friction.
- Posture-Based Access Control — only compliant, secure devices get in.
- Simple Per-User Pricing — predictable for SMBs and nonprofits.
- Deployment in under 30 Minutes — no hardware, no maintenance.
Our first rollout? 120 users. No pilot, no test group. We went all in.
“We don’t go small,” Charles laughs. “We went straight for the big one, and it worked beautifully.”
Within days, the difference was clear: users were connecting faster, helpdesk tickets dropped, and our technicians had time back in their schedules.
The platform’s always-on, identity-based security reduced VPN-related support tickets by more than 90%, allowing our team to focus on proactive client support instead of repetitive fixes.
Real Results, Real Relief
Since implementing Timus, we’ve seen tangible improvements across the board:
| Metric | Before Timus | After Timus |
| VPN Support Tickets | Frequent, daily issues | Near zero |
| Deployment Time | Hours to configure VPNs | Under 30 minutes |
| Client Satisfaction | Reactive support | Proactive protection |
“Many of our nonprofit clients have older volunteers,” Charles adds.
“They don’t want to install extra apps or deal with codes. Timus just runs in the background. They turn on their laptop, and they’re safe — that’s huge.”
It’s the kind of simplicity that changes everything. Our technicians now deploy a single agent across all clients, eliminating the need for 80 different installers for 80 different setups. Less chaos. More confidence.
Zero Trust, Simplified
Under the hood, Timus is powered by Zero Trust Network Access (ZTNA), a framework that verifies every user and device before granting access.
Instead of assuming a trusted network, Zero Trust checks every connection against identity, device posture, and policy. For our clients — especially those managing sensitive data or regulatory requirements — that means stronger protection with less manual oversight.
It’s SASE for the modern workforce, built for how people actually work today. Learn how SASE simplifies security for modern teams.
More Than a Vendor: A True Partner
At ShowTech, we don’t believe in “set it and forget it” vendors. We believe in partners who help us deliver real, lasting value to our clients.
That’s why Timus fits. They don’t just sell a product; they collaborate. Their support team is responsive, their roadmap is shaped by MSP feedback, and their pricing actually makes sense for our market.
“There are two kinds of companies we deal with: vendors and partners,” Charles says.
“Vendors sell you something and disappear. Timus is a partner. They listen, they evolve, and they care.”
Timus’s channel-only model gives us the freedom to manage our client relationships directly while still offering enterprise-grade technology. That combination —trust, flexibility, and performance —is rare.
You can read our full story: ShowTech’s IT Evolution: The Future of SASE
The Takeaway: Enterprise-Level Security Without the Complexity
Cybersecurity shouldn’t be a constant worry. It should work quietly in the background while you focus on running your business.
With Timus, we’ve found a way to give SMBs that peace of mind, without sacrificing speed, simplicity, or affordability. By partnering with Timus, ShowTech helps small and mid-sized businesses achieve:
- Always-on protection that follows users everywhere
- Seamless access through Microsoft 365 integration
- Lower costs by replacing multiple security tools with one unified platform
- Peace of mind knowing every connection is verified and secure
Whether your team is remote, hybrid, or back in the office, ShowTech can help you build a safer, faster, and more reliable foundation for how you work.
If you’re tired of VPN drama, it’s time for something better.
Let’s make your security always on, always simple, and always working for you.
Contact us today to find out how you can secure your business!
